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FAQ

1) What is Normal and Tatkaal passport?

Ans: Normal and Tatkaal are 2 types of passport applications. Normal Passport takes longer to process as opposed to Tatkaal (Urgent) passport which is dispatched within 1-3 days of applicant visiting the passport centre.

2) In how many days will I receive my passport?

Ans: Under Tatkaal application, passport will be received in 3 working days from the date of visiting the passport centre. Under normal application, the delivery time depends upon the police verification report.

3) Is police verification compulsory?

Ans: For new passport applications, it is compulsory. For renewal and changes, the decision is taken by the passport officer at the centre.

4) What are the various Police Verification types?

Ans:
a) Verification after issuing passport
b) Verification before issuing passport
For Tatkaal applications, verification always happens after issuing the passport. Otherwise, for most of the other applications, verification happens before issuing the passport.

5) Can minors apply for a new passport even if the parents do not have a passport?

Ans: Yes

6) Can minors apply for a new passport even if the parents do not have a passport?

Ans: Yes

7) What is ECR and Non ECR category?

Ans: ECR stands for Emigration Check Required. Emigration means leaving of India of any Indian citizen with the intent of taking up employment in a foreign country. People with ECR stamp on passport cannot take up employment in certain countries. Minors, by default, fall under ECR category

8) If I apply for name change, address change, renewal, all at once, will I be charged separately for all the services?

Ans: No. Renewal and all the type of changes can be made in a single application. Fees will remain same, irrespective of number of changes.

9) Due to Indian naming traditions, I have ‘Kumar’ along with my first name. My wife has ‘Devi’ along with her first name. As a result, there is conflict in my name in certain documents? What can I do?

Ans: For passport application, all the supporting documents should have a common name. For eg: Manish and Manishkumar are separate names. So if you are applying as ‘Manish’, you cannot provide documents with ‘Manishkumar’ name on it, as a proof. To rectify it, you have to officially get your name changed in government records.

10) Recently I got married and want to change my name on passport? How can I do it?

Ans: If only your middle name and last name has changed, then you can produce a valid marriage certificate or necessary affidavit to get it changed. But it your first name has also changed, then you have to officially get your name changed in the government records before applying for passport.

11) What is the validity of passport?

Ans: Adults – 10 years validity Minors between the age of 15-18 years have the option of 10 year validity Minors below 15 years – 5 years validity

12) When can I renew my passport?

Ans: You can renew passport as early as 1 year before the validity expires. After expiry, you can renew anytime. IF passport is renewed within 3 years of expiry, no police verification is required.

13) My current passport is expiring in 2019. If I am applying for any changes/ correction today, will I get fresh validity?

Ans: For every re-issue, renewal or changes/correction application, the applicant receives a new passport with new validity. The old passport’s validity will not be counted anymore

14) I have damaged my passport? Can I reissue it?

Ans: Damaged passport is classified further based on the extent of damage, i.e.: 1. Damaged Passport - Passport number is readable, name is legible and photo is intact 2. Damaged beyond recognition In case 1, passport can be re-issued with necessary annexure. In case 2, additional Police report is also required.

15) I have lost my passport. I don’t have photocopy of my old passport. What can I do?

Ans: You can apply for re-issue of your passport. You have to produce a police report along with necessary annexure and details of your old passport. Photocopy of old passport is not compulsory.

16) What are the numbers of pages in a Passport?

Ans: 36 pages and 60 pages passport. It is the applicant’s decision to select no. of pages. The fee varies accordingly. Minors can only get 36 page passport.

1) What is the validity of the Aadhaar card?

Ans: Aadhaar card is valid for lifetime

2) My Aadhaar card has old mobile number. Now, my mobile number has changed. I don’t have access to that old number anymore. How do I update it in Aadhaar?

Ans: You need to visit the Aadhaar centre along with the original Aadhaar card. At the centre, with the help of your fingerprints, you can open your profile and change your mobile number.

3) I got married recently and I want to change my name and address on the Aadhaar card. Do I need to undergo biometrics again?

Ans: No. You don’t have to record your biometrics again. Biometrics is recorded only once when you apply for Aadhaar card for very first time.

4) Will I receive a new Aadhaar card if I apply for name/address/ date of birth changes

Ans: Yes.

5) I have lost my original Aadhaar card. Neither do I have Aadhaar number nor Enrolment number? Can I get a duplicate Aadhaar card?

Ans: Yes, you can. You need to provide your registered mobile number and email ID. On that basis, you can get your unique Aadhaar number. Once you get that, you can apply for a lost card. If your registered mobile number is also not active, then you have to visit the Aadhaar centre and give your finger prints to update your mobile number and follow the process.

6) Can minors have a separate Aadhaar card?

Ans: Yes, for children below 5 years of age, no biometrics will be captured. Their Aadhaar will be linked to that of their parent. Once they turn 5, their biometrics has to be recorded. Children have to update their biometrics once they turn 15.

7) How long will it take for Aadhaar card to come?

Ans: It generally takes 30-60 working days for Aadhaar card to come. However, smart card will be delivered early

1) Who can apply for a PAN card?

Ans: Individual, Company, Partnership firm, Trust, Limited liability partnership, Association of persons, Body of individuals

2) What is the validity of the PAN card?

Ans: PAN card is valid for lifetime

3) Can I change my address on the PAN card?

Ans: Yes. Even though the PAN card doesn’t carry address on it, address change application will update your database in the government records and all the further communication will be received on the new address

4) Can I change my name on PAN card?

Ans: Yes, you can. Your first, middle, last names can be changed on submission of valid documents

5) Can foreign citizens apply for a PAN card?

Ans: Yes, on submission of valid documents

6) I have lost/damaged my PAN card? Can I get a duplicate card?

Ans: Yes

7) Can I obtain or use more than 1 PAN? What do I need to do if I already possess more than 1 PAN card?

Ans: No. It is against the law. If you are already holding more than 1 PAN card, you need to cancel/surrender the other PAN card(s)

8) Can minors have a separate PAN card?

Ans: Yes, but a minor’s Pan card won’t be bearing the photograph of the holder

9) If I am holding an old PAN card (White coloured), can I now change it to the new updated version?

Ans: Yes, you can

1) Which are the different RTOs and their jurisdictions?

Ans: MH 01 Tardeo RTO - Mahim to South Bombay
MH 02 Andheri RTO - Bandra to Jogeshwari
MH 03 Wadala RTO - Central line
MH 47 Dahisar RTO - Goregaon to Dahisar

2) What is the minimum age required to obtain a driving licence?

Ans: 18 years of age is required for Non transport vehicles whereas 20 years of age is required for a transport vehicle. Also, an additional 1 year experience of driving a light motor vehicle is required to obtain a transport vehicle licence

3) What is the validity of a learner’s licence?

Ans: A learner’s licence is valid for 6 months from the date of issue

4) What is the validity of the permanent driving licence?

Ans: For applicants below the age of 50, the licence is valid for 20 years or until that applicant turns 50, whichever is earlier. For applicants above 50, validity is 5 years

Validity for transport vehicles licence is 5 years

5) In how many days can I expect my new driving licence?

Ans: Depending upon the workload at the respective RTO (Regional transport office), the appointment for learning licence is given by the RTO anytime between 1 day to 3 months from the date of booking an appointment. The learning licence will be obtained on the same day of appointment, on successful verification of documents and test results. After completion of 1 month of issue of the learning licence, the applicant can book an appointment for driving test. Again, depending upon the RTO workload, the applicant can get appointment up to 2-3 months from the date of booking the test date. On successful driving test, the applicant will receive the driving licence at home through post after 2-3 weeks of the test.

6) Do I compulsorily need to learn driving with a motor training school in order to get a driving licence?

Ans: No. You don’t need compulsorily learn driving with a motor training school.

7) I have an old booklet driving licence. It is still valid. Can I renew/ make changes in it?

Ans: Yes. But now only Smartcards are issued. Hence, the applicant has to visit the respective RTO to record his/her biometrics.

8) I want to change address on my driving licence. What do I have to do?

Ans: RTOs have their specific jurisdictions. (Check Q.1). So for example you want to change the address from Andheri to Churchgate, you will have to obtain NOC from Andheri RTO and submit it to Tardeo RTO. You will have to record fresh biometrics at Tardeo RTO, even if you already possess a smartcard, because your RTO jurisdiction has changed. If the jurisdiction changes, one has to compulsorily record fresh biometrics.

9) When can I renew my driving licence?

Ans: You can renew as early as 1 month before the expiry of driving licence. You can renew any time after expiry.

10) Which are transport vehicles?

Ans: Vehicle used for commercial purpose for carrying goods and passengers. E.g. Trucks, buses, Tourist taxis

11) Which are non-transport vehicles?

Ans: Vehicles used for non-commercial purposes

12) What is the validity of fitness certificate for transport vehicle?

Ans: Newly registered transport vehicles certificate is valid for first two years. It has to be renewed every year after inspection of vehicle by the concerned RTO.

13) How long is RC (registration certificate) valid for?

Ans: In case of non-transport vehicles, the registration certificate is valid for 15 years from date of first registration. And it is renewed after every five subsequent years. In case of transport vehicles, the registration certificate is valid till certificate of fitness if valid.

14) I’ve lost my RC Card. Can I get a duplicate RC Card? Also, can I make changes on it?

Ans: Yes, Duplicate RC Card can be issued. Also, you can change name and address on it.

15) I had taken a loan from a bank to buy the vehicle. Now I have paid all the instalments and hence want to clear hypothecation on my RC. Can I do that?

Ans: Yes, on submission of valid documents.

16) Currently, I have 2 wheeler’s licence. Now I wish to have a 4 wheeler licence as well. What can I do?

Ans: You can add the new class (4 wheeler) on your current licence. You can add multiple classes as well.

17) What do I need to do to get International driving licence?

Ans: You need to hold a valid Indian driving licence, a valid passport, valid visa of that foreign country

18) Can I obtain the international driving licence if I don’t have a valid Indian driving licence?

Ans: No

19) Do I need to personally visit the RTO for obtaining International driving licence?

Ans: Yes, for verification of documents

20) In how many days can I get International driving licence?

Ans: 2-3 working days

21) What is the validity for International driving licence?

Ans: 1 year

1) Which categories of establishments can apply for the S&E licence?

Ans: Shop, Commercial establishment, residential hotel, restaurant, theatre or other place of public amusement or entertainment

2) Is TIN number of the establishment compulsory?

Ans: Yes

3) Do I need to have a separate licence for store rooms/godowns/warehouse etc attached to the main establishment but situated at different premise?

Ans: Yes

4) We are running a partnership firm. Do I need to provide details of all the partners?

Ans: Yes. Details of all the partners are required. In a company, details of all the directors/board members is required

5) Do I need to provide details of employees?

Ans: Yes. Number of employees and their names

.

6) What changes can I make on the existing licence?

Ans: Name and address of establishment, nature of business, name of employer/partners/directors etc

7) Is inspection of the premises compulsory? Who will inspect?

Ans: Yes, a senior inspector from the BMC will come for inspection of premises

8) What is the validity of the licence?

Ans: 1/3/5 years. Fees will vary accordingly

9) How many days will it take for obtaining the licence?

Ans: On successful application and inspection, it should take 6-7 weeks for obtaining the licence

1) What is the minimum age to get Married?

Ans: Minimum age required to marry:
Man: 21 years
Woman: 18 years

2) We got married recently as per Hindu traditions. Do we still need to register our marriage?

Ans: Yes. All the marriages have to be registered to be valid, irrespective of religion, rituals and traditions.

3) I got married 7 years back. Can I still apply for a marriage certificate?

Ans: Yes, you can apply for the marriage certificate, irrespective of the duration of marriage

4) My husband hails from Delhi. I am originally from Mumbai. We got married in our village in Rajasthan. Now, we are living in Bangalore because of our professions. Where can we apply for the marriage certificate?

Ans: Marriages can be registered at:
1. Municipal jurisdiction of the venue of the marriage
2. Municipal jurisdiction of the permanent address of the husband
3. Municipal jurisdiction of the permanent address of the wife before marriage

5) Do husband and wife both need to be present at the Municipal office for registration?

Ans: Yes

6) Is it necessary for the witnesses to be of the blood relation to the husband and wife?

Ans: No. Witnesses can be outside of the blood relation as well

7) Can Inter-caste marriages be registered?

Ans: Yes. Inter-caste marriages can be registered on submission of necessary documents

8) Will my marriage certificate be bearing the photographs of me and my wife?

Ans: No. As per new rules, marriage certificate will not be having the photographs of the couple. Though, this certificate will be equally valid.

9) Can I make name/address change on my marriage certificate?

Ans: No. Hence, it is advised to the applicants to thoroughly check the application and documents at the time of registration.

10) I’ve lost my marriage certificate. Can I get a duplicate copy?

Ans: Yes, you can apply for a duplicate certificate at the concerned municipal office

11) How many days will it take for the marriage certificate to come?

Ans: Around 5-6 working weeks

1. What is domicile certificate?

Ans: A Domicile certificate is generally issued to prove that the person bearing the certificate is a Domicile/Resident of the State/UT by which the Certificate is being issued. This Certificate is generally required as proof of residence to avail Domicile/Resident Quotas in educational institutions and in the government Service, as also in case of jobs where local residents are preferred.

2. Can I hold multiple domicile certificates?

Ans: No. Domicile certificate can be made only in one State/UT. Holding multiple /domicile certificates is an offence.

3. Benefits of domicile certificate.

Ans:
• It avails preference in educational institution admission for Medical, Pharmacy & Engineering Colleges
• It avails Driving Badge from Regional Transport Authorities
• It is useful to apply for Flat/Plots from Government Quota

4. Can a minor apply for domicile certificate even if none of his parents hold one?

Ans: Yes, a minor can have a separate domicile certificate. A minor can apply on basis of his parent’s valid documents

5. In how many days will the certificate come?

Ans: 1-2 months

6. What is the validity of the domicile certificate?

Ans: Lifetime

1. My husband and I, we are joint owners of our property. Can the bill have both our names?

Ans: Yes. It can have both the names on it. Even a single owner’s name can be kept, but with no objection from the other joint owner.

2. My father recently passed away He was the head of the family. Now I want to change name on the bill to my name. What should I do?

Ans: In case of death, the name gets changed from the deceased person to his//her spouse’s name. If you want your name to be there on the bill, you have to take NOC from your mother.

3. I recently got married and now I want to change the name on the electricity bill. Can I do it?

Ans: Yes, on submission of valid documents.

4. We shifted to new house 4 years back. The bill still comes on the previous owner’s name. Can we change it now?

Ans: Yes, you can get it changed any time

5. Can I transfer security deposit from the previous owner while changing the name?

Ans: Yes, if the previous owner doesn’t have objection to it.

6. If I have to pay a fresh security deposit, what will be the amount?

Ans: Average monthly electricity bill amount of last 1 year is generally considered. The service provider takes the final decision.

7. How long does it take for name change to effect on electricity bill?

Ans: It takes 2 billing cycles to effect name change, on successful approval of documents.

1. My husband and I, we are joint owners of our property. Can the bill have both our names?

Ans: Yes. It can have both the names on it. Even a single owner’s name can be kept, on no objection from the other joint owner.

2. My father recently passed away He was the head of the family. Now I want to change name on the bill to my name. What should I do?

Ans: In case of death, the name gets changed from the deceased person to his//her spouse’s name. If you want your name to be there on the bill, you have to take NOC from your mother.

3. I recently got married and now I want to change the name on the gas bill. Can I do it?

Ans: Yes, on submission of valid documents.

4. We shifted to new house 4 years back. The bill still comes on the previous owner’s name. Can we change it now?

Ans: Yes, you can get it changed any time

5. Can I transfer security deposit from the previous owner while changing the name?

Ans: Yes, if the previous owner doesn’t have objection to it.

6. If I have to pay a fresh security deposit, what will be the amount?

Ans: Average monthly gas bill amount of last 1 year is generally considered. The service provider takes the final decision.

7. How long does it take for name change to effect on gas bill?

Ans: It takes 2 billing cycles to effect name change, on successful approval of documents.

1. What are the main types of ration cards?

Ans: 1. Yellow ration card (Yearly family income up to Rs. 15,000) 2. Saffron ration card (Yearly family income between Rs. 15000 - 1lac) 3. White ration card (Yearly family income Rs. 1lac+)

2. I want to change name/ address on my ration card? Can I do that?

Ans: Yes, you can change your name and address. If your address has changed from one ration card jurisdiction to another, then inspection will be conducted at your new address by the respective inspector before approving the address change.

3. I recently got married. I want to add my wife’s name in my family’s ration card. What should I do?

Ans: Firstly, your wife’s name has to be removed from her previous family ration card. Once the NOC is taken from previous ration office, then that NOC has to be submitted in your ration card office along with valid documents. Once the documents are approved by the inspector, your wife’s name will be added to your family’s ration card.

4. My father who is the head of the family, recently passed away. I want to remove his name from the ration card. What should I do?

Ans: On submission of required documents, your father’s name will be removed from the records and new head of the family will be appointed. In normal circumstances, the spouse of the deceased person will become the new head of the family (your mother, in this case).

5. We recently became parents to a baby girl. I want to add her name in our family’s ration card. She is just a month old. Can I add her name?

Ans: Yes, you can add her name n submission of valid documents. Her age does not matter.

6. Currently, we have saffron ration card. We don’t use ration subsidy though. We want to upgrade our ration card to white colour. Can we do it?

Ans: Yes, on submission of valid income proof and documents

7. I have lost my ration card. Can I get a duplicate card?

Ans: Yes

8. I recently moved out of my parents’ house and started my own family? Can I have a new Ration card?

Ans: Yes. You can apply for a new ration card. Before that, you have to remove your name from your old ration card and take NOC for that. You cannot have your name on multiple ration cards. It is an offence.

1. I want to officially change my name? Can I do it?

Ans: Yes, you can change the name officially by submitting the valid documents to the state gazette office.

2. Due to Indian naming traditions, I have ‘Kumar’ added to my actual first name ‘Manish’ I want to get it removed and only want to use ‘Manish’ as my name. Do I need to go through name change in Gazette for that?

Ans: Yes. Even for minute changes in name, gazette is required.

3. My name on few documents is Gayatri and on few other documents, it is Gayatri Devi. What can I do to bring all the documents under a common name?

Ans. Decide the name you want to finalise. If you want Gayatri to be your name on all documents, apply for gazette name change from Gayatri Devi to Gayatri. Once the official gazette is released, you can apply for name change for the documents which bears Gayatri Devi as the name.

4. I want to change name on my passport. Can I?

Ans: Yes, you can. Once the name is changed through gazette, you have to publish name change advertisement in 1 local and 1 national newspaper. On basis of these advertisements and other documents, you can change your name in passport. You have to preserve the newspapers in which name change ads have published for lifetime. Along with the gazette copy, these advertisements are also very important identity proofs.

5. Is Maharashtra state gazette applicable across the nation?

Ans: Yes. Maharashtra gazette copy of name change is valid throughout India. It is a valid name change proof.

6. In how many days will my name change officially?

Ans: On successful approval of application documents, it takes approx. 1 month for the release of gazette.

1. My daughter was born a week ago. By when can I apply for her birth certificate?

Ans: The application for the birth certificate has to be strictly made within 21 days of the birth of the child, at the respective Municipal office.

2. Is my birth certificate accepted across India as the birth proof?

Ans: Yes, the valid birth certificate is applicable across India as the birth proof.

3. I have lost my birth certificate. Can I get a duplicate copy of my birth certificate?

Ans: Yes, you can apply for the duplicate birth certificate only at the Municipal office where your birth was originally registered. You cannot apply at any other Municipal office.

4. Can I change my name on the birth certificate?

Ans: No, you can’t change the name on your birth certificate. You have to change the name officially through government gazette.

5. I was born in Gujarat. Now I live in Mumbai. My birth certificate is in Gujarati and it is not acceptable at certain departments here in Mumbai. What can I do?

Ans: You have to request your municipal office of Gujarat to assign you a duplicate birth certificate in English. New birth certificate in English will be acceptable here.